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      Return And Refund Policy

      If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 14 days from the date of purchase.

      All items purchased on line through De Y-ine Shop are returnable except for liquors and promotional items

      The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for refund to be issued. No refund will be issued if the good(s) shows signs of use or intentional infliction of damages. Our guarantee does not cover accidental damages or the wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item. 

      A 10% restocking fee will be applied upon the refund for your returned good(s) and this will solely be based on the original amount of your order. 

      We will pay the return shipping costs if the product is defective or is a result of our error. If the item is returned for any other reason then you will be responsible for the return shipping amount. No returns will be accepted after 14 days

      We are always here to help, if you have any questions, please feel free to get in touch through or call our customer service team at 016-338 3369

      Please read through the followings to get started on your refunding process.

      What do you need to do?

      1. Email or call our customer service team
      2. Send us a comprehensive documentation of your returning goods, including:
      - The product(s) in its original packaging
      - The quantity of product(s) purchased
      - The original price paid
      - The commercial bill
      - The original purchase order number

      - The reason for returning

      Where do you ship the return to?

      No.74 (Ground Floor), Jalan 3/62D, Medan Putra Business Centre,
      Bandar Manjalara, 52200, Kuala Lumpur, Malaysia