Frequently Asked Questions (FAQ)
Q: What kind of payment options does De Y-ine Shop offer?
Q: How secure is shopping with De Y-ine Shop?
Q: I cannot remove or add items into my shopping cart. Why and how to resolve this?
Q: I have created an account with De Y-ine Shop but cannot login with my password. Why?
Q: I forgot my password, what should I do?
Q: How do I change my personal info and shipping address?
Q: Can I order from De Y-ine Shop without creating an account?
Q: How can I unsubscribe from the newsletter mailing list?
Q: I have received a few emails from email@example.com. What are Orders Received, Orders Processed and Payment Receipt?
Q: Can I return an item after it is delivered to me?
Q: I can't find a particular product/item I want from De Y-ine online store, what can I do?
*Only applicable to shoppers who make payments through PayPal
Q: When I click on the button "Credit Card Payment with PayPal", nothing happens after that. Why?
Q: I came across the name PayPal as a method of payment, what is PayPal?
Q: Why do I have PayPal in my credit card transaction records rather than De Y-ine Shop?
Q: Why is PayPal on my billing statement?
Q: How do I know if my payment has gone through?
Q: Why was my payment declined?
If your questions or doubts are not answered above, feel free to contact us.